XTS owners have made 42 complaints over 7 model years. Using our PainRank™ system we've ranked it 17th in overall reliability out of 22 Cadillac models, with real electrical and interior concerns.
A list of some of the most common issues XTS owners have to deal with.
The CUE infotainment system found in most 2013-2018 Cadillac vehicles has a screen with major design and installation flaws resulting in bubbles, cracks, and an unresponsive interface.
Continue reading article "Delaminated CUE Screens"
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Sometimes it helps just to tally up the complaints and see where the biggest stacks are. Use this information to learn about troublespots or to run for the hills.
5 complaints
4 complaints
2 complaints
2 complaints
2 complaints
13 complaints
10 complaints
7 complaints
3 complaints
3 complaints
Generations are groups of model years where few, if any, changes were made to the vehicle which means their model years tend to break in similar ways. The XTS has 1 generation available in North American markets.
Running tally of owner grievances filed to CarComplaints.com.
Documenting the process of troubleshooting common problems.
Time-sensitive, free repairs for widespread safety problems.
The XTS has been named as a class vehicle in the following lawsuits.
The plaintiffs in this case say GM included warranty codes in their service bulletins to assist technicians with repair procedures. If they won’t issue a recall to permanently fix the problem, the lawsuit would like to see a reimbursement program for customers who have or will pay for repairs related to the CUE systems.
During a visit to the dealership for an unrelated recall repair in March of 2018, plaintiff Tonya Gruchacz asked her mechanics about her vehicle’s CUE screen. She described the screen as appearing to be shattered and that it was not responding to touch.
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Sure, that's better than the brakes not working at all (silver linings and all that) but this can cause the car to suddenly stop in the middle of the road without any warning other than a few audible beeps from the forward collision avoidance system. That's very dangerous and the reason GM has issued a recall.…
keep reading article "XTS Has Its Clingy Brake Pads Recalled"