ATS owners have made 52 complaints over 7 model years. Using our PainRank™ system we've ranked it 19th in overall reliability out of 22 Cadillac models, with real engine and interior concerns.
A list of some of the most common issues ATS owners have to deal with.
The CUE infotainment system found in most 2013-2018 Cadillac vehicles has a screen with major design and installation flaws resulting in bubbles, cracks, and an unresponsive interface.
Continue reading article "Delaminated CUE Screens"
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Sometimes it helps just to tally up the complaints and see where the biggest stacks are. Use this information to learn about troublespots or to run for the hills.
4 complaints
2 complaints
2 complaints
2 complaints
2 complaints
11 complaints
10 complaints
5 complaints
5 complaints
5 complaints
Generations are groups of model years where few, if any, changes were made to the vehicle which means their model years tend to break in similar ways. The ATS has 1 generation available in North American markets.
Running tally of owner grievances filed to CarComplaints.com.
Documenting the process of troubleshooting common problems.
Time-sensitive, free repairs for widespread safety problems.
The ATS has been named as a class vehicle in the following lawsuits.
The plaintiffs in this case say GM included warranty codes in their service bulletins to assist technicians with repair procedures. If they won’t issue a recall to permanently fix the problem, the lawsuit would like to see a reimbursement program for customers who have or will pay for repairs related to the CUE systems.
During a visit to the dealership for an unrelated recall repair in March of 2018, plaintiff Tonya Gruchacz asked her mechanics about her vehicle’s CUE screen. She described the screen as appearing to be shattered and that it was not responding to touch.
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The lawsuit points to multiple TSBs as evidence that GM has known about this issue since 2014 but continues to sell cars with the same defects.
keep reading article "Another Lawsuit Wants GM to Address the Cracked and Delaminated CUE Screens"The screens become unresponsive and out-of-warranty repairs can cost up to $1,200. The plaintiffs point to a series of technical service bulletins (TSB) GM sent to its dealerships between 2014 and 2017 as proof the automaker knew about installation problems. Specifically how a lack of preperation allowed moisture to enter the screens, effecting the bond between the glass and laminate surfaces.
keep reading article "Cracked and Unresponsive, Lawsuit Says GM Needs to Do Something About Busted CUE Screens"Unfortunately for 121,000 ATS owners, though, firing up their defrosters might actually start a fire. Cadillac issued a recall for the 2013-16 ATS sedans after four confirmed reports of fires from the rear defroster:
"The defroster [overheats] due to a weak electrical connection in the module. The fires have been reported breaking out on the driver's side rear pillar where the defroster module is located."…
keep reading article "ATS Recalled for Defroster Fires"
GM says the sunroof can be activated too easily and is recalling 83,000 of the sedans to replace the roof console switch trim plate. Sound familiar? The same problem was recalled earlier this year. Obviously that didn't go so well.…
keep reading article "The Super Sensitive Sunroof Switch in the ATS Recalled"Of course, the Titanic captain was pretty sure there weren't any icebergs in the way (and we all know how that went down).
Luckily for you, Cadillac has decided to check the brakes as part of a recall. Specifically, they'll be examining a bracket between the brake pedal assembly and the rod that controls the brakes. If that bracket is fractured, it will break the brakes ... so to speak.…
keep reading article "Bracket Problem Can Cause a Complete Brake Loss in the ATS and CTS."