Most Cadillac Interior Complaints

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Year Complaints
SRX 57
CTS 22
DeVille 12
XTS 8
ATS 8
Escalade 7
XT5 6
DTS 4
Escalade EXT 2
STS 2
SeVille 2
Eldorado 1
Catera 1
CT6 1

Top Interior Problems

  1. CUE Screen Cracked

    The CUE infotainment system found in most 2013-2018 Cadillac vehicles has a screen with major design and installation flaws resulting in bubbles, cracks, and an unresponsive interface. 

    Published in #lawsuit on

And the most common complaints from owners...

2012 navigation system is inaccurate
5
2013 cue system stopped responding
5
2014 touch screen not responding
5
2015 cue touch screen not working
5
2013 touch screen non responsive
3
2014 uncomfortable seats
3

Interior Problems in the News

2019

  • Class-Action Wants GM to Take Action on Delaminated CUE Screens

    carcomplaints.com

    A lawsuit says GM is aware of manufacturing errors causing the Cadillac CUE screens to crack, bubble, and delaminate. The screens become unresponsive and out-of-warranty repairs can cost up to $1,200. The plaintiffs point to a series of technical service bulletins (TSB) GM sent to its dealerships between 2014 and 2017 as proof the automaker knew about installation problems. Specifically how a lack of preperation allowed moisture to enter the screens, effecting the bond between the glass and laminate surfaces.

    Published in #lawsuit on

2016

  • CT6 Recalled For Missing Bolts

    carcomplaints.com

    A seat belt isn't going to do you a whole lot of good when it's not properly attached to the car in the first place. That's what's happening with 131 Cadillac CTS sedans. Apparently someone on the assembly line forgot to install the front passenger seat belt anchor bolts. According to GM, the recalled cars were built during two days 07/21/2016 and 07/22/2016. My guess? That matches up with the same time Carl forgot to order more coffee for the break room. Way to go, Carl.

    Published in #recall on